FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Where are you located?

We are a small family owned business located in rural Scott City, Kansas. All of our products ship from our local warehouse.

What shipping carriers do you use?

USPS, FedEx, UPS

Where are your products manufactured?

Our Alpaca Dryer Balls are hand felted in the USA and PureMagtrix Laundry Detergent Sachets are manufactured in China with the goal of finding an economical way to manufacture them in the USA. We are very selective with the manufacture that we work with. We use an independent lab located in the USA to preform chemical analysis to ensure the magnesium is pure.

Do you work with influencers?

Yes!  We love to work with influencers. Please Contact Us for details. 

 

ORDER QUESTIONS

I did NOT receive my confirmation email.  HELP!

From time to time, our emails will go to your email's spam or junk folder.  If you still don't see it, reach out to us and we can verify your email address and we will update it for you.

When will my order ship?

Most orders will ship out within 2-5 days of placing your order. At this time, we only ship Standard Service. Once shipped, orders are generally received within 7 business days but are out of our control once shipped. We do not ship on Saturdays, Sundays, or holidays.

Where is my order?

Please check your email for shipping updates from us and contact the shipping carrier if you have questions about its delivery. Please feel free to reach out to us at hello@milantrix.com if you need additional assistance.